We are excited to announce that as of June 22nd Empower branch lobbies will be open for in-person full service. All transaction types can now be completed in our lobbies.
In order to serve you safely you will see some changes such as:
- New sneeze guards have been installed in all branches
- Employees and members must wear masks
- To properly social distance, we are limiting the number of members allowed entry into the branch at any one time
In addition to all enhanced remote access options remaining available to you, our talented branch employees are eager for your visit. We are committed to you and your financial needs. On behalf of the entire Empower team, thank you for your patience, support and cooperation as together we embrace our new normal.
Our Syracuse VA and National Grid Branches remain closed
due to facility restrictions. We will keep you updated on their status. If you have any questions, please contact our call center representatives during normal hours between 7:30 am to 6:00 pm Monday through Friday and Saturday 9:00 am to 1:00 pm. Call 315.477.2200 or toll free at 800.462.5000.
Some Shared Service Center access has been impacted by the current events. Please contact the Shared Service Center near you