The Treasury and IRS are beginning to deliver the 2nd Round of Economic Impact Payments. The initial round of direct deposit payments may be seen in your account as early as January 4, 2021 and more individuals are expected to receive their payment(s) over the next week or so. Please use online or mobile access to see if your payment has been received. EBT cards (debit cards) and paper checks are also in process. Visit to check the status of your payment. For more information about Economic Impact Payments, please visit

Here is a Print Friendly Transaction Slip for you to print at home. Please have your slip completed when going to the drive-thru. 

Effective 11/14/20, branch availability will be as follows:

 All Saturdays will be Drive-Thru Only, where available. Lobbies will not be accessible on Saturdays.

Drive-Thru Open, Lobby Access by Appointment Only
Call 1.800.462.5000 to schedule your appointment. 
Central Square
East Syracuse-900 Kinne Street
Fulton (East)

Johnson City
Syracuse-515 Erie Blvd.
Syracuse - Western Lights

Lobby Access by Appointment Only
Call 1.800.462.5000 to schedule your appointment. 
Palatine Bridge
 - Effective 12/7. ATM & Drop Box Also Available‚Äč

Drive-Thru Access Only
North Medical Center

Branches Open
Syracuse-VA Medical Branch (VA Employee Access Only)

Branches Temporarily Closed
Fulton (West)
Syracuse-Green Hills Farms
Syracuse-300 Erie Blvd.


Effective 11/6/20:

Our 515 Erie Blvd West branch LOBBY is temporarily CLOSED. This location is open for Drive Thru only. Other branch locations nearby with open lobbies: Western Lights Plaza (4729 Onondaga Blvd – no Sat. hours), Green Hills (5933 South Salina St), and Fairmount (3700 W. Genesee St).

Effective 11/9/2020:

Our Fayetteville branch is temporarily CLOSED. We will reopen 11/10/2020 offering Drive Thru service only at this location. Other nearby branch location: Chittenango (278 Genesee St). 

These measures have been taken for the health and safety of our employees and members. We apologize for the inconvenience


We are excited to announce that as of June 22nd Empower branch lobbies will be open for in-person full service. All transaction types can now be completed in our lobbies. 
In order to serve you safely you will see some changes such as:
  • New sneeze guards have been installed in all branches 
  • Employees and members must wear masks
  • To properly social distance, we are limiting the number of members allowed entry into the branch at any one time 
In addition to all enhanced remote access options remaining available to you, our talented branch employees are eager for your visit. We are committed to you and your financial needs. On behalf of the entire Empower team, thank you for your patience, support and cooperation as together we embrace our new normal.
Our Syracuse VA Branch is now open (employee and patient access only), and National Grid Branch remains closed due to facility restrictions. We will keep you updated on their status. If you have any questions, please contact our call center representatives during normal hours between 7:30 am to 6:00 pm Monday through Friday and Saturday 9:00 am to 1:00 pm. Call 315.477.2200 or toll free at 800.462.5000. 

Some Shared Service Center access has been impacted by the current events. Please contact the Shared Service Center near you regarding accessibility.

What do you want out of life?

Empower Federal Credit Union welcomes employees of many companies, immediate family/household members of employees and retirees, as well as our outreach to underserved communities to enjoy personal and business banking solutions including auto loans, mortgages*, credit cards and more. Bank online, in any central NY branch, or call us at 315.477.2200.

* Home mortgages available in FL, PA, CT, NY and NC.