We are aware that someone is calling members, claiming to be the Fraud Department, and asking for sensitive information like debit or credit card PIN number, or the last four digits of the social security number. Empower staff will NEVER call and ask you for your card’s PIN number. Empower may contact you to verify transactions, but will never ask you to provide personal information on that call. If you receive a call from someone who starts asking for personal details, politely hang up and call us directly on 315.477.2200 or 800.462.5000. If you are concerned that you may have given information away, or if you see suspicious transactions on your card, please call us immediately for assistance.