January 2021

Business Banking

Master user has the ability to unlock a sub user if the sub user inputs their password incorrectly more than 3 times. The sub user will be locked out. 

    • The Master user will log in with their credentials and click on the Business Admin widget.
    • Then click on users  and edit under status. Click on Active radio button and then click save.

Master user also has the ability to freeze  a sub user. Once the sub user is frozen, the sub user cannot login Business Online Banking.

To freeze a sub user:
    • Master user will log in with their credentials and click on the Business Admin widget.  
    • Then click on users  and edit under status.   Click on the Frozen radio button and then click save.
    
To unfreeze a sub user, the Master User will follow the same step except click the Active radio button and then click save. 

Accounts View

You can now Dispute signature and PIN based transactions, such as Point of Sale or ATM Withdrawal in online banking via desktop and mobile. When reviewing a signature or PIN based transactions, please select Help > I have a question about this transaction to submit your dispute. 

Screenshot of where to submit a dispute