Access account information and perform transactions 24 hours a day through the following:

Drive-Thru Tips

We are making every effort to minimize your drive-thru wait time. Currently, we are performing transactions that are not typically done at the drive-thru to accommodate members' needs, so there may be extended wait times.

Here are some helpful hints on how to make sure your next experience at our drive-thru goes smoothly for you and other members.
  • Make sure your checks are signed before you reach the window for service
  • Please write out transaction instructions, including account number(s) in advance
  • Have any paperwork and your ID ready
For your safety, no walk-up service is available at the drive-thru. If you do not have a vehicle, please contact us at 1.800.462.5000 to discuss available options. 
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Regarding call center and loan applications by phone, our representatives are available normal hours 7:30 am to 6:00 pm Monday through Friday and Saturday 9:00 am to 1:00 pm.  The number to call is either 315.477.2200 or toll free at 800.462.5000.
 
For members facing potential hardships, please contact our lending associates to help you through these difficult times. Empower has always been available during past economic difficulties to help members in need through loan payment deferrals, fee waivers and loan assistance. As a financial institution, Empower is even stronger today than in the past to help those members in need.

 

What do you want out of life?

Empower Federal Credit Union welcomes employees of many companies, immediate family/household members of employees and retirees, as well as our outreach to underserved communities to enjoy personal and business banking solutions including auto loans, mortgages*, credit cards and more. Bank online, in any central NY branch, or call us at 315.477.2200.

* Home mortgages available in FL, PA, CT, NY and NC.