Voice Authentication

Technology that ensures a secure and seamless authentication experience -  designed to protect members from fraudsters impersonating them to access accounts/information. ​

Just like your fingerprint, your voice is unique. With Voice Authentication, your voice can be used to verify your identity every time you call Empower FCU. It’s a simpler, quicker, and more secure way to authenticate yourself when banking over the phone with us!​

​We understand that our verification process can be thorough, requiring additional security steps to protect your accounts from potential fraud. But with Voice Authentication, you can bypass those questions! This technology analyzes over 100 vocal characteristics to create a unique voiceprint just for you.

Members can enroll by calling an Empower FCU representative today. We will enroll you after you've been verified.​

Increased Security: Strong protection against fraud and unauthorized access.​

Time-Saving: No need to remember security questions or passwords—your voice is your key.​

Effortless Experience: `Once enrolled, verification happens seamlessly in the background.​

Privacy Concerns

Q: I'm worried about my privacy. What if my voice data is misused? 
A: Your privacy is our top priority. Voice biometric data is stored securely using advanced encryption methods. It's only used for authentication purposes and cannot be reverse engineered into a usable form. Furthermore, strict access controls and regular audits ensure that your data remains protected. 

Q: How secure is voice biometrics compared to passwords or pins?
A: Voice biometrics offers a higher level of security because it uses unique voice patterns that are difficult to replicate. Unlike passwords or pins that can be guessed or stolen, your voice is unique to you. Additionally, our system incorporates liveness detection to ensure that it's a real person speaking, not a recording. 

Q: What if the system doesn't recognize my voice correctly? 
A: Our voice biometric system is designed to be highly accurate and can adapt to variations in your voice due to factors like colds or changes in tone. If there are ever issues, we have fallback authentication methods in place to ensure you can still access your account. 

Q: I find it easier to use passwords. Why should I use voice biometrics? 
A: Voice biometrics streamlines the authentication process, eliminating the need to remember complex passwords. It's as simple as speaking a phrase, which saves time and reduces the hassle of password resets. Plus, it offers an added layer of security that passwords alone cannot provide.